Privacy Policy

We respect your data. Here's exactly what we collect, how we use it, and what you control.

Contents

When you visit supphoria.com or place an order, we collect the following categories of information:

We do not collect or store sensitive personal information such as social security numbers, government IDs, or medical data.

• Process and fulfill your orders, including sending order confirmations and shipping updates
• Provide customer support and respond to inquiries
• Send marketing emails (only if you opt in — unsubscribe at any time)
• Improve our website, products, and customer experience
• Detect and prevent fraud and unauthorized transactions
• Comply with applicable laws and regulations
• Run advertising campaigns on Meta (Facebook/Instagram) using anonymized and hashed data

We will never sell your personal information to third parties for their own marketing purposes.

We share your information only with the service providers necessary to operate our business:

• Shopify — our ecommerce platform. Processes and stores order data.
• Stripe — payment processor. We never see or store your full card number.
• Shipping carriers — need your address to deliver your order.
• Klaviyo — email marketing. Stores your email and purchase history for order and marketing emails.
• Meta (Facebook/Instagram) — we share hashed, anonymized data to measure and optimize advertising. Cannot be used to identify you individually.
• Google Analytics — tracks anonymous website usage data to help us improve the site.

We use cookies to keep you logged in, remember your cart, understand how visitors use our site, and deliver relevant advertising. Types we use:

• Essential: Required for the site to function. Cannot be disabled.
• Analytics: Help us understand traffic patterns (Google Analytics).
• Marketing: Used by Meta Pixel to measure ad effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Depending on where you live, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal data (subject to legal obligations).
• Portability: Request your data in a machine-readable format.
• Opt-Out: Unsubscribe from marketing emails at any time using the link in any email we send.

To exercise any of these rights, email contact@supphoria.com. We will respond within 30 days. California (CCPA), Virginia, Colorado, and other state privacy law residents may have additional rights we honor under applicable law.

• Order records: 7 years (tax and legal compliance)
• Email marketing data: Until you unsubscribe or request deletion
• Analytics data: 26 months (Google Analytics default)
• Customer support records: 3 years

After these periods, data is securely deleted or anonymized.

Our website and products are intended for adults 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected data from a minor, we will delete it promptly.

We may update this Privacy Policy periodically. When we do, we will update the date at the bottom of this page. For significant changes, we may notify you by email.

Supphoria Brands LLC
32 N Gould St, Sheridan, WY 82801, United States
contact@supphoria.com

Questions About Your Data?

We take privacy seriously. Email us directly and we'll respond within one business day.